Thousands of Homeowners Locked Out of Own Thermostats by Energy Company

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FILE - This Nov. 11, 2018, photo shows an Ecobee smart thermostat, room sensor and connection components in Hastings-on-Hudson, N.Y. Smart thermostats, which let consumers adjust their home temperatures remotely using any internet-connected device, are among the most popular smart home technologies, with the global smart thermostat market surpassing $1 billion in 2017, according to Research and Markets. (AP Photo/Cathy Bussewitz, File)

COLORADO (Yaakov M / VINnews) — On Tuesday, during a blistering hot day, thousands of Colorado residents were shocked to discover they could not control their own thermostats.

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Their energy company locked them out of their climate-control devices, for the sake of the greater good.

As temperatures soared into the 90s, Tony Talarico tried to crank up the a/c. That’s when he saw a message stating the temperature was locked due to an “energy emergency.” It was stuck at an uncomfortable 78 degrees.

He, along with thousands of other Xcel customers, had no control over the temperatures in their own homes.

It sounds like a George Orwell novel, but it may be a sign of the dystopian world in which we live, where people cannot always control their household.

“Normally, when we see a message like that, we’re able to override it,” Talarico said. “In this case, we weren’t. So, our thermostat was locked in at 78 or 79.”

Dozens of Xcel customers complained on social media — some reporting home temperatures as high as 88 degrees.

https://twitter.com/fenster303/status/1565407952080515072

Xcel confirmed to “Channel Denver7” that 22,000 customers who had signed up for the AC Rewards program were locked out of their smart thermostats for hours.

“It’s a voluntary program. Let’s remember that this is something that customers choose to be a part of based on the incentives,” said Emmett Romine, vice president of customer solutions and innovation.

Customers receive a $100 credit and $25 annually, but also agree to give up “some control” to save energy and make the system more reliable.

“It is a bit uncomfortable for a short period of time, but it’s very, very helpful,” said Romine.

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26 Comments
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m.n.
m.n.
1 year ago

These people signed up for program to get paid in exchange for giving up control of their thermostats.

There’s nothing dystopian or Orwellian going on.

What part of this is so hard for Yaakov M to understand?

lee
lee
1 year ago

simple solution is to put a cupt of hot water right under it and let the steam rise into it and it will think it’s 100 in the house….

Aguttenshabbos
Aguttenshabbos
1 year ago

Well, the ones that joined the program and then complain when it affects them are just plain idiots. Just like the ones that voted for Biden and then said oops. Serves them all correct.

Jacob
Jacob
1 year ago

Exactly why I always ignore all of these offers etc. Free spray foam free boiler free etc.

NOTHING IS FREE!

me, myself, &I
me, myself, &I
1 year ago

This happened to me years ago in Lakewood. My elderly mother in law was at our house and it was hot! I don’t remember why or how we signed up in the first place but we opted out right after that fiasco.

R. Moshe
R. Moshe
1 year ago

The reality is that these programs are presented as always allowing you to override. I guess there was a hidden clause to prevent override in an emergency or possibly the utility deemed this an emergency and did what they thought was appropriate.

zlate1
zlate1
1 year ago

It’s not so smart to have smart devices.

In spite of being a smart device it isn’t smart enough to know who is controlling it

However some of them are just smart enough to collect all kinds of days on you.

There is always a trade off.

Marcia
Marcia
1 year ago

People opted for this plan when they signed up. What’s the hubbub?

Democrats support mutilating confused children.
Democrats support mutilating confused children.
1 year ago

Welcome to the Democrats dystopian future.

Plain and simple
Plain and simple
1 year ago

Government control