Swedish Online Fashion Retailer Blocks 42,000 Customers For Returning Too Many Purchased Items

    4

    STOCKHOLM (AP) — Sweden-based online fashion retailer Boozt AB said Thursday it has blocked 42,000 customers for returning too many items they had purchased, calling their actions too costly for the company and the environment.

    Ask Kirkeskov Riis, a spokesman for multibrand online store selling clothes and beauty products, said customers who were indefinitely blocked had sent back items either because they don’t fit or because they regretted the purchase.

    He said these customers “repeatedly exploit the high service levels of free shipping and returns at the expense of our business, other customers and the environment.”

    In an email to The Associated Press, he said they represented less than 2% of “the more than 3 million customers on Boozt” but around 25% of the total return volume.

    ”By pausing these accounts and reducing unnecessary returns, Boozt saved approximately 791 tons of CO2 in 2022 which has eliminated the need for approximately 600 delivery trucks during one year,” he said.

    The e-commerce company is listed on NASDAQ and has more than 1,200 employees. Boozt AB operates in several European countries.


    Listen to the VINnews podcast on:

    iTunes | Spotify | Google Podcasts | Stitcher | Podbean | Amazon

    Follow VosIzNeias For Breaking News Updates


    Connect with VINnews

    Join our WhatsApp group


    Subscribe
    Notify of
    guest

    4 Comments
    Most Voted
    Newest Oldest
    Inline Feedbacks
    View all comments
    skipper
    skipper
    Offline
    3 days ago

    Good for them. They identified the problem ‘customers’ and eliminated them . That policy needs to become universal.

    Enough
    Enough
    Offline
    3 days ago

    Many firms in USA have been doing that for years

    The_Truth
    Active Member
    The_Truth(@The_Truth)
    Offline
    5 days ago

    Blocking customers seems like a great way to loose business! Would have been simpler to just charge a fee for more than X amount of returns.

    Michael
    Michael
    Offline
    5 days ago

    They don’t have a Yiddishe kop!