Verizon Says Service Slowly Returning After Outage, Promises Credits for Customers

NEW YORK — Verizon said late Wednesday that wireless service was gradually being restored after a widespread outage disrupted calls, texts and mobile data for customers across the United States, as the company acknowledged the failure and promised credits for those affected.

In a statement posted this hour on X, Verizon said progress was being made but that crews would continue working through the night.

“Today, we let many of our customers down and for that, we are truly sorry,” the company wrote. “We are working non-stop and making progress. Our teams will continue to work through the night until service is restored for all impacted customers.”

Verizon added that it would provide account credits to customers affected by the outage and would share additional details soon.

The disruption began earlier Wednesday and spread nationwide, with major problems reported in cities including New York, Washington, Chicago, Los Angeles and Atlanta. Many users said their phones displayed “SOS” or emergency-only mode, signaling they could not connect to the network.

While some customers reported partial service returning late in the evening, Verizon has not yet disclosed what caused the outage. The company said updates would continue as restoration efforts move forward.