Verizon Says Issue Resolved, Issues $20 Credit to Affected Customers

NEW YORK (VINnews) – Verizon said it has resolved a service disruption that affected customers and announced it will provide a $20 account credit to those impacted, a move that has drawn mixed reactions from users who say the compensation does not reflect the scope of the problem.

The company said the credit is now available and can be redeemed through the myVerizon app. Verizon described the credit as a way to acknowledge customers’ inconvenience, adding that business customers will be contacted directly about their credits.

Yesterday, we did not meet the standard of excellence you expect and that we expect of ourselves. To help provide some relief, we are giving you a $20 account credit that can be easily redeemed by logging into the myVerizon app to accept. On average, this covers multiple days of…

— Verizon News (@VerizonNews) January 15, 2026

In a message to customers, Verizon said it “did not meet the standard of excellence” it expects of itself and apologized for the disruption. The company emphasized that the credit was not intended to fully make up for what happened, but rather to recognize the time and frustration customers experienced.

Verizon has not disclosed how many customers were affected or the exact cause of the outage. The company said the issue has been resolved and advised customers who are still having connectivity problems to restart their devices to reconnect to the network.

Some customers, particularly those who rely on Verizon’s service for business, say the credit falls short of addressing the real impact of the outage. Several said the disruption led to missed calls, delayed transactions and lost revenue, arguing that more substantial compensation — such as a full month of free service — would better reflect the scale of the interruption.

The incident highlights growing sensitivity around network reliability as more consumers and businesses depend on mobile service for day-to-day operations, from payment systems to customer communications. Industry analysts note that even brief outages can carry outsized consequences for small businesses and remote workers.

Verizon said it will continue working to strengthen its network and prevent similar disruptions in the future, stressing that restoring customer trust remains a priority.