NY Launches New COVID-19 Treatment Hotline

NEW YORK (VINnews) – Governor Kathy Hochul today announced the launch of a new free Hotline for those who test positive for COVID-19, but don’t have a health care provider, as part of the administration’s ongoing efforts to keep New Yorkers protected throughout the pandemic. The Hotline, 888-TREAT-NY, was launched by the New York State Department of Health after reaching an agreement to utilize the Virtual ExpressCare platform operated by NYC Health + Hospitals.

“We’ve made real progress in our fight against COVID-19, but as new variants continue to spread it’s important to continue to adapt and expand our efforts to protect New Yorkers,” Governor Hochul said. “Our new COVID-19 treatment hotline will provide New Yorkers with better access to early treatments that help prevent severe illness.”

“This new hotline is a much-needed resources for underserved families who may not have immediate access to healthcare professionals,” said Lieutenant Governor Delgado. “As new strains of COVID continue to attack our more vulnerable communities, it is critical that we use all resources available to us to continue to fight this virus. The hotline is crucial to ensuring those who have difficulty leaving their home to access healthcare get the help they need.”

All New Yorkers outside of New York City, regardless of income or health insurance coverage who test COVID-19 positive, are eligible to be evaluated for treatment by calling 888-TREAT-NY (888-873-2869) or completing an evaluation at the NYS COVID-19 ExpressCare Therapeutics Access website, which includes a telemedicine visit. New York City residents should call 212-COVID-19.

The Hotline is available 24-hours per day, seven days a week and operated by experienced Health + Hospitals professionals who have the clinical training to prescribe treatment and referrals if needed. The ExpressCare platform is a service that allows New Yorkers to receive virtual care from a NYC Health + Hospitals provider.

The telemedicine visit will include a clinical assessment by medical providers who will identify the appropriate COVID-19 treatment plan, which may include a prescription for Paxlovid or Molnupiravir. These oral antiviral medications have both been proven to decrease hospitalization for those that are at risk for severe disease. When given soon after positive COVID-19 diagnosis these antivirals also help fight infection and shorten recovery time.

As all treatments require a prescription, those who test COVID-19 positive should talk to their provider or call 888-TREAT-NY to determine what treatment is best for them. New York State is assigned a weekly allotment of both Paxlovid and Molnupiravir from the U.S. Department of Health & Human Services.